Reference

Your Rights and Responsibilities on ace165

Before you deposit via bKash, Nagad, or Rocket and start exploring the lobby, take a few minutes to understand how ace165 operates legally.

Account eligibility rulesLocal payment termsRegional access conditionsData and privacy rights
ace165 Your Rights and Responsibilities on ace165
CONTACT & HELP

Reach Us About Legal or Account Queries

If you have a question about your account terms, a payment dispute through bKash or Nagad, or want to make a data request, our support team handles these directly. You do not need to raise a formal complaint to get a straight answer — start with live chat or email.

Live Chat Open the chat widget from any page on ace165. Available during extended hours for account, legal, and payment questions including bKash and Rocket transactions.
Email Support Send your query to our support address for written responses on account terms, data requests, or eligibility questions. We reply to documented cases in writing.
Help Centre Our help section covers account conditions, wallet verification steps, and how regional eligibility works. Search before you write — most term questions are answered there.
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

Your account data stays with ace165 and is not sold to third parties. We use it to verify your identity, process your wallet transactions through bKash, Nagad, or Rocket, and keep your account secure. Here is what that looks like in practice.

Data Retention

We keep account data for as long as your account is active and for a defined period after closure, as required by applicable regulations. You can request a copy of your data via email support.

Cookie Use

We use session cookies to keep you logged in across pages and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you notice unusual activity on your account, contact support immediately to freeze access while we investigate.

Data Requests

You have the right to request access to, correction of, or deletion of your personal data. Submit your request in writing via our support email and we will respond within a reasonable timeframe.

Common Legal and Account Questions

Here are the questions we hear most often about account terms, data, and eligibility. If yours is not here, reach out to support directly.

You can open an account if you are of legal gambling age in your jurisdiction and online gaming is lawful where you are located. Eligibility depends entirely on your local law and region.

We do not sell your data. It is used only to operate your account, process payments through bKash, Nagad, and Rocket, and meet any regulatory requirements that apply to us in eligible regions.

Email our support team with your account details and a clear data access request. We will confirm receipt and send your data summary within a reasonable period under applicable rules.

We retain certain account records for a period following closure as required by applicable regulations. After that retention period, personal data is deleted or anonymised per our standard process.

Yes. Contact support via live chat or email to request a correction to your registered details. Identity verification may be required before changes are applied to your account.

Core terms apply platform-wide, but access to specific features, games, and payment methods including Nagad and Rocket depends on your local law and whether your region is eligible.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.